Play for fun only —
know how to stay in control
Gaming should be an enjoyable form of entertainment. gold999 provides tools, guidance, and support so every player can game more mindfully.
gold999's Responsible Gaming Commitment
gold999 believes that gambling should be for fun and entertainment only, not a way to make money. We want players to set their own limits while playing games on our platform and have only positive experiences.
gold999 provides tools and services to help players avoid financial, time, or health-related harm. Read the information on this page and let's work together so you and those close to you have a good experience.
Please note that only those aged 21 and above in Myanmar are permitted to play at gold999. Anyone under the age of 21 is strictly prohibited from using the platform.
Three rules for healthy gaming
Set a money limit
Decide how much you are willing to spend before you start. Do not spend more trying to chase losses. Set a daily, weekly, or monthly budget in advance and do not play beyond that amount.
Set a time limit
Decide how long you will play before you start and stop as soon as that time is up. Problem gambling often starts with gradually playing longer without noticing. Do not let gambling eat into your sleep, work, or family time.
Accept that you can lose
No game comes with guaranteed wins. When you lose, the thought "I'll win it back if I play more" is a false assumption. Treat the money you lose as your entertainment cost and build the habit of being able to stop.
Only play when you are in a good state of mind
Avoid playing when you are angry, upset, or under the influence. Your judgment is lower at those times, and the risk of losing more money is higher. Playing should only be a fun activity to enjoy during your free time.
Family Protection
Make sure no children or anyone under 21 can access your account. Set passwords on your phone and computer, and consider installing parental control software.
Use Self-Control Tools
gold999 provides tools that players can set for themselves. You can request deposit limits, a Time-Out, or Self-Exclusion through support.
Warning Signs to Watch For
If one or more of the following applies to you, your gambling may be becoming a problem — consider seeking help.
- Do you find it hard to stop even after your money runs out, and keep thinking "just one more time"?
- Are you taking out loans or asking family or friends for money to fund your gambling?
- Is gambling disrupting your sleep, work, or education?
- Are you hiding your gambling from family and people close to you?
- Are you chasing your losses and ending up losing even more money?
- Do you want to stop but feel like you cannot control yourself?
- Do you constantly think about gambling even when you are not playing?
If any of the above sounds familiar, please check our support contact information to get help. Problem gambling is a health issue that deserves compassion — there is nothing to be ashamed of.
Personal Control Tools
Deposit Limit
You can set a maximum amount you are allowed to deposit per day or per week. Once the limit is reached, you will not be able to deposit again until that period ends. You can request this through support.
Time-Out
You can pause your play for anywhere from 24 hours up to 30 days. During that period your account will not be accessible. Once the period ends, you can resume playing as normal. Take time to reflect and find a good moment to take a break.
Self-Exclusion
If you need a longer break from gambling, you can request a Self-Exclusion for 3 months, 6 months, or 12 months. Your account will be blocked for the entire period with no option to reopen it early.
Checking Your Play History
You can view your game history and deposit/withdrawal records through your account. It is a good habit to review these records regularly so you can assess your own playing patterns.
To use any of the tools above, contact gold999's 24/7 Live Chat and make a request. Our support team will assist you in Burmese right away, and we are happy to support that decision.
6 Tips for Healthy Playing
Set a Budget Before You Play
Decide how much you are willing to spend before you start. Commit to yourself that you will stop once that amount is gone. Never use money set aside for your family's daily expenses or essentials.
Only Play with Money You Can Afford to Lose
Winning is not guaranteed. Treat any money you lose as the cost of entertainment, and do not try to win it back.
Manage Your Time
Take regular breaks rather than playing for long stretches at a time. Your decision-making gets worse the longer you play, so resting regularly is important.
Do Not Play Under the Influence of Drugs or Alcohol
Playing while intoxicated makes it easier to lose control and increases the risk of losing money. Avoid gambling when your judgment is impaired.
Keep Up with Your Other Interests
Don't let gambling become the only thing in your life. Keep making time for family, friends, sports, reading, and the hobbies you love.
Be open about when you start gambling
Let the people close to you know you're gambling. Hiding it is usually the first warning sign of a gambling problem.
How to get help
If gambling is becoming a problem, we're here to help
24/7 Live Chat
gold999's Live Chat is available in Myanmar language. For any gambling-related concern — whether you want to set a deposit limit, take a Time-Out, or discuss Self-Exclusion — our Live Chat team can assist you right away.
Contact us by email
Send us an email describing any financial, health, or family issues caused by gambling. Our support team will respond to your case with care and provide the tools you need.
Gambling problems are treatable — there's nothing to be ashamed of
Gambling Disorder is a recognised health condition that can be treated. gold999 believes that seeking support, for whatever reason, is not a weakness — it's courage. Everything you share will be kept confidential, and we will help you without judgment.
Play for fun and have a great time
Find the games you enjoy and play responsibly — gold999 is committed to making sure every player has a good experience
Play at gold999